Privacy policy

GDPR compliant privacy statement

1) Fair process notice- how we use your information

Who we are

When we refer to ‘we’, ‘us’ and ‘our’ in this notice it means Escentric (handmade products).

When we say ‘individuals in the notice, we mean anyone whose personal information we may have collected including:

. anyone requesting a quotation for a personalised item.

. any customer who requires their product to be delivered.

.any customer who provides their contact information and agrees to future contract from us.

2) How we use personal information

We use personal information in the following ways:

. to provide quotes and arrange delivery of products.

There is no obligation to provide us with personal information, but we can not provide or products or services without it.

Anyone's personal information we hold has the right to object to us using it. They can do this anytime by telling us and we will consider the request and either stop using personal information or explain why we are not able to. Further details can be found below.

3) The personal information we collect

We collect the following types of personal information so we can complete the activities in section 2, ‘’how we use personal information’’.

. basic personal details such as age, name date of birth and address.

. family, lifestyle and social circumstances such as marital status, dependants and employment type.

. photographs where the customer has requested these being added to a product or provided consent for them to be used in marketing activities.

. business activities such as goods and services offered.

4) Where we collect personal information

Direct from individuals, their representatives or information they may have made public, for example, social media.

. Etsy where customers have placed an order.

. Facebook where an order or question has taken place.

. Instagram where an order or a question has taken place. direct email where an order or question has been taken.eBay where an order or question has taken place.

. www, where an order or question has taken place.

. any markets, craft fairs, car boots, school fairs or others similar where orders have been taken and person information wrote down

.paypal to for fill orders and for payments

6) Sharing personal information

We may share personal information with:

. royal mail or any other delivery company where the product is being delivered to (this may include a contact number)

. HMRC and accountant for recipes to provide information about our earnings if they request a copy of purchases made.

7) How long do we keep information

. We keep Information for as long as we need it to administer the sales or as required by law.

. if it a photograph of a product taken by us or sent by an individual for us to for use on our websites we use it will be there until the product is no longer for sale or until requested by the individual ( please note unless personalised this only applies to photos sent in by the individual)

8) Knowing you right

Any individual whose personal information we hold has the right to :

. object to us processing it. We will either agree to stop processing or explain why we are unable to (the right to object)

. ask for a copy of their personal information we hold, subject to certain exemptions

(a data subject access request)

. ask us to update or correct their personal information to ensure its accuracy ( the right of reflection)

. ask us to delete their personal information from our records if it is no longer needed for the original purpose (the right to be forgotten)

. ask us to restrict the processing of their personal information in certain circumstances ( the right to restriction)

. ask us for a copy of their personal information, so it can be used for their own purpose ( the right to data portability)

. complain if they feel their personal information has been mishandled. We encourage individuals to come to us in the first instance but they are entitled to complain directly to the information commissioner’s office (ICO)

. ask us,at any time, to stop processing their personal information, if the processing is based only on individual consent (the right to withdraw consent)

If you wish to exercise your rights please contact us at:

9) Changes to our fair processing notice

Occasionally it may be necessary to make changes to this fair processing notice. When this happens we will provide an updated version at the earliest opportunity.

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